Privacy Policy

Effective Date: 1 August 2025
Last Updated: 1 August 2025

1. Introduction

Pool Perfectionists (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you interact with us online, in-store, or through our services.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, purchasing our products, or engaging our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

a. Information You Provide Directly

  • Name
  • Address (billing and shipping)
  • Email address
  • Phone number
  • Payment information (processed securely via third-party gateways)
  • Pool and equipment details (if you request service or installation)
  • Account login details (if you register an account)

b. Information Collected Automatically

When you use our website, we may collect:

  • IP address
  • Browser type and version
  • Device type
  • Pages visited and time spent on site
  • Cookies and tracking pixels (see Section 7 – Cookies)

c. Information from Third Parties

We may receive personal information from:

  • Payment processors (e.g., PayPal, Stripe)
  • Delivery/courier companies
  • Marketing partners and referral programs

3. How We Use Your Information

We collect and use personal information to:

  • Process and fulfil orders
  • Deliver products and services to you
  • Communicate with you about your orders, account, or enquiries
  • Send you promotional offers, newsletters, and service updates (if you opt in)
  • Improve our website, products, and services
  • Prevent fraud and comply with legal obligations

4. Disclosure of Your Information

We will never sell or rent your personal information to third parties.
We may share your information with:

  • Service Providers: Couriers, payment processors, IT providers, marketing platforms
  • Regulatory Authorities: When required by law or to enforce our terms
  • Business Transfers: In the event of a merger, sale, or business restructuring

5. Marketing Communications

  • You can opt in to receive promotional emails or SMS.
  • You can unsubscribe at any time by clicking the link in our emails or contacting us directly.
  • We may use marketing platforms such as Mailchimp or similar, in which case your data will be stored securely on their systems.

6. Security of Your Information

We take reasonable steps to:

  • Protect your personal information from misuse, interference, loss, and unauthorised access
  • Use secure encryption for transactions (SSL)
  • Limit staff access to personal data on a need-to-know basis

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Cookies & Tracking

Our website uses cookies and similar technologies to:

  • Enable shopping cart and checkout functionality
  • Analyse traffic and improve user experience
  • Deliver targeted advertisements through platforms such as Google Ads and Facebook Ads

You can disable cookies in your browser settings, but some site features may not function correctly.

8. Overseas Disclosure

Some of our service providers (e.g., email marketing or cloud storage platforms) may store information overseas. We take reasonable steps to ensure these providers comply with Australian privacy standards.

9. Access & Correction

You have the right to:

  • Request access to your personal information
  • Ask us to correct or update your details
  • Request deletion of your personal information (subject to legal retention requirements)

To make a request, contact us at enquiries@poolperfectionists.com

10. Data Retention

We retain your personal information for as long as necessary to:

  • Fulfil your orders and provide services
  • Comply with legal, tax, and accounting obligations

When data is no longer required, we will securely delete or anonymise it.

11. Links to Other Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites.

12. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the date of the last update.

13. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, contact:

Pool Perfectionists
Email: enquiries@poolperfectionists.com
Phone: +61 405 313 225

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.