Proud SPASA Member

What is SPASA?

SPASA stands for the Swimming Pool & Spa Association. It is the peak industry body for the pool and spa sector in Australia and New Zealand, bringing together businesses across the industry.

Its work includes education, industry representation, member support and the promotion of pool and spa ownership. Its membership covers a wide range of businesses, including service technicians, retailers, equipment suppliers and pool builders.

For Pool Perfectionists, belonging to this industry community is relevant to both sides of our business: caring for local pools and helping customers choose equipment and supplies. Our membership reflects our commitment to professional pool care and practical, informed support.

Learn more: About SPASA and why choose a member.

A commitment to professional standards

SPASA members are bound by its Code of Conduct and Ethics. The Code addresses the way members conduct their work, communicate with customers and represent their products and services.

• Honest information. Product and service claims should be supportable, with genuine pricing and clear marketing.
• Suitable products and services. Recommendations should be fit for their intended purpose.
• Professional advice and workmanship. Members should work to the standards described to their customers and the requirements applicable to that work.
• Respectful business conduct. The Code calls for fairness, integrity and professional behaviour.
• Continued development. It encourages participation in training and other opportunities to improve professional practice.

These principles give customers a useful basis for discussing a job: what is included, why it is recommended and what outcome is expected.

Source: SPASA Code of Conduct and Ethics (PDF).

Connected to knowledge, support and training

Technical resources and industry updates

SPASA lists technical advice, member resources, industry news and updates on legislation and compliance among its membership benefits. Members can also connect with other industry professionals through events and networking.

These resources provide a way to stay connected as pool products, technology and industry requirements change. Access to current information can support better questions, clearer explanations and more considered equipment choices.

Source: SPASA membership benefits.

Opportunities to keep learning

SPASA Training offers nationally recognised qualifications as well as workshops, e-learning and other development pathways. Its subject areas include service and maintenance, water quality, business and retail, alongside other pool and spa disciplines.

Membership provides access to an industry learning network. Individual qualifications and completed courses are separate credentials, so please ask us about any specific qualification relevant to your proposed work.

Source: Introducing SPASA Training.

What this means for your pool

Our focus is on making pool ownership easier. Based in Oyster Bay and Casula, NSW, we provide local pool care across the Sutherland Shire and selected Sydney suburbs, alongside our online range of robots, equipment, accessories and chemicals. Contact us to confirm service availability for your address.

Regular cleaning and maintenance

When discussing regular pool care, tell us how the pool is used, what equipment is installed and any concerns you have noticed. Ask what a visit includes, how often servicing is recommended and how chemicals or additional work are priced. A clear scope helps you understand the service you are booking.

Choosing a robotic pool cleaner

A robot should suit your pool and the cleaning you need. Useful details include pool size, surface, steps, typical debris and whether you want floor, wall or waterline cleaning. Browse our pool robots and speak with us about the differences between models, including maintenance and warranty information.

Repairs and equipment upgrades

For repairs and upgrades, let us know the equipment model, symptoms and any recent changes. Photographs of the equipment and its label can help start the conversation. Before proceeding, clarify the proposed work, compatibility with the existing setup, installation arrangements and any exclusions.

Choosing your pool team with confidence

SPASA encourages consumers to ask questions and carry out their own checks when choosing a business. Membership is a useful industry connection to consider alongside experience relevant to your job, a clear quote, product suitability and the support available after purchase.

For your own records, keep the agreed scope, price, product model and warranty information together. If a service or purchase needs clarification, contact the business directly with those details so the issue can be understood.

You can explore SPASA’s member directory or contact SPASA directly about association membership. For questions about Pool Perfectionists and your proposed service, our team is the best starting point.

Official resources: SPASA’s guidance for pool owners and Find a Member.

Your SPASA membership questions