Pool FAQs

We provide pool cleaning, water testing, green pool recovery, robot hire, equipment repairs and upgrades, plus an online shop for robotic cleaners, pool equipment, accessories and chemicals. We are Sydney based and combine local technicians with online product support.

We are based in the Sutherland Shire in Sydney. Our local service work is focused on the Sutherland Shire and selected Sydney suburbs, while suitable products can be shipped more broadly.

We service a wide range of Sydney suburbs, with our strongest local coverage around the Sutherland Shire. We also work across selected areas of St George, the Eastern Suburbs, Inner West and other Sydney locations depending on the job. If your suburb is not listed, contact us and we will confirm availability.

Both parts of the business work together. We sell pool products online and provide mobile technicians for cleaning, fault finding, repairs and upgrades. This means the product advice is grounded in real pool work, not just a catalogue.

Yes. Call 1300 152 135, email enquiries@poolperfectionists.com, or book a virtual pool consultation if the question needs a closer look at your pool or equipment.

Yes. We provide scheduled pool cleaning and maintenance with water testing, physical cleaning and equipment checks. The right frequency depends on season, pool use, debris load and the condition of the equipment.

Yes. One off cleans are useful before guests arrive, after storms, for property inspections, when a pool has been neglected, or when you simply need help getting it back under control.

A typical visit can include skimming, brushing, vacuuming, emptying baskets, water testing, chemical adjustment, checking filtration, checking the pump and chlorinator, and reporting any equipment concerns. The exact scope depends on the service booked.

Our standard regular cleaning is priced separately from chemicals unless a package specifically says otherwise. Any chemicals required are recorded and charged according to the service arrangement.

There is no single frequency that suits every pool. Summer generally needs more attention than winter, especially when water temperature, swimming load and storms increase. We can recommend a schedule based on your pool rather than forcing a fixed routine.

Yes. We offer ongoing pool care options for owners who want regular cleaning, water care and equipment oversight organised across the year. Ask us which current package best suits your pool and how much involvement you want.

Yes. We can focus on presentation and water condition, and we can also quote for the surrounding pool area including suitable paving, glass fencing, coping, decking and visible debris.

Yes. Our pool area cleaning service can include suitable pavers, hard surfaces, glass fencing, coping, decking, furniture and the immediate pool zone. We assess the surface first because different materials need different cleaning methods.

Yes. Green pool recovery is one of our core services. We identify what caused the algae, correct the water chemistry, remove debris, clean the pool and check the filtration and sanitising equipment so the problem is less likely to return.

Common causes include low sanitiser, poor circulation, a dirty or undersized filter, a chlorinator problem, high phosphate load, heavy rain, warm weather or a period without maintenance. Treating the water without fixing the cause can lead to the same problem returning.

Yes. Cloudy water can be caused by chemistry, fine suspended particles, algae, filtration issues or poor circulation. We test the water and equipment before deciding whether the answer is balancing, filtration work, clarification, flocculation or another treatment.

Yes, where draining is appropriate and can be done safely. Draining a pool needs care because groundwater pressure, hydrostatic valves, pool construction and surface condition can create risks. We assess the pool before recommending a full drain.

We can assess acid washing and other surface cleaning options. Acid washing is not suitable for every finish and aggressive treatment can damage worn surfaces, so we recommend the least destructive method that can realistically achieve the result.

Yes. We can inspect common pool and equipment causes and help determine the next step. Some leaks require specialist pressure testing or plumbing work, which we can coordinate where appropriate.

We work with pumps, filters, chlorinators, salt cells, valves, pipework, heating, dosing equipment, timers, controls and related pool equipment. The best solution may be a repair, replacement component or complete upgrade depending on age and condition.

Yes. We can replace a single pump, filter, chlorinator or other component, but we also check compatibility with the existing system so a new part is not undermined by poor flow, undersized filtration or unsuitable plumbing.

Yes. For larger upgrades we look at pump flow, filter capacity, chlorinator sizing, heating demand, pipework, power requirements and controls as one system. This is often better than choosing each box in isolation.

Yes. Where licensed plumbing or electrical work is required, we can coordinate it as part of the installation scope. Any additional electrical work should be identified and approved before it proceeds.

Yes. Possible causes include blocked baskets, air leaks, valves, pump issues, blocked plumbing, filter restriction or water level. We work through the system to isolate the likely cause rather than replacing parts at random.

Yes. Sand in the pool can point to damaged filter internals, media issues, a multiport valve problem or another filtration fault. We can inspect the system and recommend repair or replacement.

Our range includes pool pumps, filters, salt chlorinators, dosing equipment, heat pumps, selected automation and control products, leaf canisters, commercial equipment, robotic cleaners and associated accessories.

The pump needs to suit the pool volume, plumbing, filter, required flow and operating schedule. Bigger is not automatically better. An oversized pump can create unnecessary pressure, noise and power use, while an undersized pump may not circulate or filter properly.

Variable speed pumps can reduce energy use and noise by running at lower speeds for normal circulation, then increasing flow when needed. A single speed pump can still be appropriate in some systems. We recommend based on the actual hydraulic requirements.

Filter choice depends on pool size, debris load, available space, maintenance preference and pump flow. We sell cartridge and media filter options, including residential and commercial ranges. Correct sizing matters more than simply matching an old model number.

Signs can include rapid pressure rise, frequent cleaning or backwashing, poor clarity, restricted flow and difficulty recovering after storms or algae. We can check whether the filter capacity suits the pool and pump.

A salt chlorinator converts dissolved salt in the pool water into chlorine for ongoing sanitising. It reduces manual chlorine dosing, but the pool still needs correct water balance, appropriate salt level and routine cell maintenance.

Yes. We stock selected chlorination and dosing systems that can automate sanitiser production and pH control. Compatibility, probe placement, pool volume and plumbing configuration should be checked before installation.

Yes. Our Madimack range includes selected pumps, filters, chlorination and dosing equipment, heat pumps and robotic cleaners. We can also help with sizing and installation planning.

Heat pump sizing depends on pool volume, target temperature, climate, season, cover use, exposure and how quickly you want the pool heated. A unit chosen only from pool litres can be misleading, so we recommend looking at the whole heating requirement.

Yes, in our service area and where the product is suitable for the existing system. Installation pricing depends on plumbing changes, valves, electrical requirements, access and commissioning.

A robotic pool cleaner is an independent cleaner with its own motor, filtration and navigation. It collects debris into its own basket or filter rather than relying on the pool pump and filter for the cleaning cycle.

Robots can provide stronger dedicated cleaning, finer filtration and more systematic coverage without loading the pool filtration system. Many models also clean walls and the waterline. Suction cleaners can still be a simple and effective option for some pools.

Cordless robots remove the floating power cable and are easy to drop in and retrieve, while corded robots provide continuous mains power and can be ideal for long or repeated cycles. The better choice depends on pool size, cleaning frequency, weight, storage and how much you value cable free operation.

No. Some clean only the floor, others clean floor and walls, and higher capability models can scrub the waterline as well. Always check the cleaning zones listed for the specific model.

Some newer robots are designed to handle shallow platforms and complex pool geometry, but performance varies by model, ledge depth, shape and surface. Steps are one of the hardest areas for any robot, so we recommend choosing based on your actual pool layout.

Many robots are suitable for fibreglass, concrete, pebble, tiled and vinyl pools. The important factors are the manufacturer approved surfaces, wall angle, waterline shape and traction requirements.

Yes, many residential pool robots are designed for normal salt chlorinated pools. Rinse the cleaner with fresh water after use and follow the manufacturer’s storage and water chemistry guidance.

Generally we recommend removing and rinsing the robot after cleaning unless the manufacturer specifically supports in pool storage. Long term exposure to chemicals and heat can accelerate wear.

It depends on debris load and season. Many owners run a robot several times a week in summer and less often in winter. Heavy leaf fall, storms or frequent swimming can justify extra cycles.

Remove the basket or filter after the cycle, empty debris and rinse it thoroughly with fresh water. Fine filters may need a more detailed rinse to restore flow. Always follow the instructions for the model.

Choose based on pool length or area, cleaning zones, runtime, debris type and pool shape. A large pool with steps and shallow areas may need a more capable robot than a simple rectangular pool of the same volume.

Yes. Tell us your pool size, surface, shape, debris type and whether you want floor only, walls, waterline, surface skimming, app control or cordless operation. We can narrow the choice quickly.

Our robot range includes Beatbot, Maytronics Dolphin, Zodiac, BWT and Madimack, plus selected rechargeable and handheld pool vacuums. We focus on models we can support with practical product guidance and an Australian warranty pathway.

The Beatbot range includes the Sora 10, Sora 30 and Sora 70, the AquaSense 2 family including Pro, Ultra and AquaSense X, plus the Beatbot iSkim robotic surface skimmer. The range spans straightforward cordless cleaning through to advanced whole pool cleaning and AI assisted navigation.

Sora is positioned as an easier entry into cordless floor, wall and waterline cleaning, while AquaSense models add more advanced sensing, mapping, retrieval and whole pool capabilities as you move up the range. The right model depends on pool complexity and how much automation you want.

iSkim is a robotic surface skimmer. It collects floating leaves, pollen, insects and surface debris before that material sinks. It complements a floor cleaning robot rather than replacing one.

Our Maytronics range includes models such as the Dolphin X25, X30, X40 Plus and selected higher specification Dolphin cleaners. Availability changes, so contact us if you are trying to match a particular Maytronics model or feature.

As you move up the range, features can include broader cleaning capability, different filtration, cable or swivel features, scheduling and convenience functions. We can compare them against the length and shape of your pool rather than simply choosing the most expensive model.

We stock selected Zodiac robotic cleaners including Duo X models such as DX4000 and DX4050 iQ, plus FreeRider cordless models and other selected Zodiac ranges. Connected features, caddies, runtime and cleaning zones vary by model.

FreeRider is Zodiac’s cordless robotic cleaner family. Depending on model, the range can include floor, wall and waterline cleaning, app connectivity, multiple filtration stages, retrieval features and longer runtime options.

Our BWT robot range includes models such as ES700, ES800, F1 Sonic Pro, F1RX and F1RXT, plus selected BWT cordless cleaners. The range covers different pool sizes, filtration needs, runtimes and warranty levels.

Yes. We sell selected Madimack cordless robotic cleaners including the GT Freedom Plus. Madimack is also a major part of our equipment range for pumps, filtration, chlorination and pool heating.

Yes. We also stock portable rechargeable cleaning options such as the PK Turbo, F1 Turbo Plus and Kokido 105. These are useful for targeted vacuuming, spas, steps, spot cleaning and owners who do not need a full robotic cleaner for every job.

The F1 Turbo Plus is the larger step up from the PK Turbo in our portable pool vacuum range. It is aimed at customers who like the simple handheld style but want a more substantial cleaning option. Check the product page for the latest specification and included accessories.

Yes. We offer pool robot hire across the Sutherland Shire and selected Sydney areas. Hire is useful if you need a short term clean or want to try a robot before committing to a purchase.

Our hire page currently includes options from $69 for eligible local short hires, with longer hire periods also available. Pricing can vary by duration, robot and delivery area, so check the current robot hire page when booking.

Local hire options can include delivery and collection, with coverage depending on suburb and booking. We confirm the logistics before the hire starts.

Our standard hire arrangement does not require a cash bond, but hire identification, payment details and an agreement may be required. The customer is responsible for avoidable damage or lost components during the hire.

Yes. We offer a try before you buy pathway on eligible hires. Ask us about the current purchase credit when you book because the amount and timing conditions can change.

Hire stock can vary. We match the available robot to your pool and the job, and we explain setup and handling before use. If you want to test a specific model, ask before booking.

Yes, provided the selected model is suitable for your pool. Normal salt chlorinated pools are compatible with many robots. We will confirm any restrictions when the booking is arranged.

Our chemical range includes liquid and dry chlorine, pH products, alkalinity and calcium balancers, acid, algaecides, clarifiers, flocculants, salt, minerals, specialty pool chemicals, non chlorine sanitisers, spa chemicals, chemical testing appliances and testing consumables.

Yes, selected pool chemicals are available for Sydney delivery. Chemical delivery is restricted compared with normal parcel freight, so availability depends on product, location and safe transport requirements.

Same day delivery is available on eligible chemical orders in the supported Sydney area when ordered before 3pm on weekdays, subject to stock and delivery capacity. Look for the same day delivery message on applicable products and the chemical category page.

Both add sanitiser, but they behave differently in water and add different secondary chemistry. The best choice depends on your pool, chlorination system, stabiliser level and how the product will be stored and dosed.

Acid is mainly used to lower pH and, depending on the treatment, can also affect total alkalinity. It must be handled carefully and should never be mixed directly with chlorine or other pool chemicals.

Alkalinity products raise total alkalinity, which helps buffer pH and reduce rapid pH movement. The correct target depends on pool type and sanitising system.

Calcium hardness may need to be raised when water is too soft for the pool surface or equipment. The correct level depends on the pool finish and overall water balance.

Algaecide can help prevent or control algae, but it is not a substitute for correct chlorine, circulation and filtration. A green pool usually needs a complete treatment plan rather than one bottle of algaecide.

Clarifier helps very fine suspended particles combine into larger particles so the filter can capture them more easily. It can improve cloudy water when filtration is working properly.

Clarifier helps the filter capture fine material while the system continues operating. Flocculant is used differently, often settling particles so they can be vacuumed to waste. The correct treatment depends on the filter type and the cause of the cloudiness.

The amount depends on pool volume, current salt level and the chlorinator’s required operating range. Test first and calculate the required increase rather than adding bags by guesswork.

Yes. Our store includes chemical testing appliances and consumables, including testing disks and related water analysis products. For a service visit, our technicians can also test and interpret the water for you.

No. Never mix pool chemicals together unless the manufacturer’s instructions specifically require it. In particular, chlorine and acid can create dangerous gas when combined. Add products separately and follow the label instructions.

We ship suitable robotic cleaners and pool products beyond Sydney, with delivery availability depending on the item and destination. The product page and checkout show the available options.

Free delivery is offered on selected products and brands, including eligible robotic cleaners. Because freight offers can change, the current product page is the best source for whether free delivery applies to a particular order.

No. Many pool chemicals have transport restrictions and our chemical delivery offer is focused on Sydney. Non hazardous equipment and robotic cleaners have much broader shipping coverage.

Yes, and we recommend it for pumps, filters, chlorinators, heaters and any product where sizing or compatibility matters. A short conversation can prevent an expensive mismatch.

We can review genuine like for like competitor pricing on eligible products. Send us a screenshot or link so we can compare the same Australian product, warranty, stock status and delivery conditions before confirming a match.

Contact us. Some equipment and robot models can be sourced even when they are not available for immediate online checkout. We can confirm expected availability before you commit.

Yes. New robots include the applicable manufacturer warranty for that model, plus your rights under Australian Consumer Law. Warranty length and process vary by brand and model.

Contact Pool Perfectionists first. We can help locate the order, run safe troubleshooting checks and coordinate the appropriate supplier, manufacturer or authorised repair pathway.

Please send your order number, robot brand and model, serial number, purchase date if known, a description of the fault, any error code, and clear photos or video showing what the robot is doing.

Not necessarily, but the robot must be packed safely if it needs to be transported. Keeping the original box is useful because it is usually the safest fit for the cleaner and accessories.

No. The outcome depends on the brand, diagnosis, warranty terms and consumer rights. It may be repaired, receive a replacement component, be replaced, or be returned if testing finds no fault.

Common exclusions include accidental damage, misuse, unauthorised repairs, incorrect storage, chemical damage and normal wear to consumable components such as filters, brushes, tracks or rollers. Exact terms vary by brand.

Contact us anyway. Australian Consumer Law may still be relevant depending on the circumstances. If it is not a warranty matter, we can help with parts, paid repair pathways or replacement advice.

Visit our Pool Robot Warranties and Repairs page for current brand specific guidance covering BWT, Maytronics, Zodiac, Beatbot and the general claim process.

Yes. Our virtual pool consultation is a 30 minute one to one video call for $50. You can show us the water, equipment pad, plumbing or robot issue and get practical next step advice.

You can use the session for water problems, pumps, filters, chlorinators, heaters, valves, timers, low flow, leaks, robot selection, equipment upgrades or general maintenance coaching.

No. Some problems require hands on inspection, electrical testing, pressure testing or specialist leak detection. If the issue needs an onsite visit, we will explain why and what should happen next.

Call 1300 152 135 or email enquiries@poolperfectionists.com. For equipment questions, photos of the existing pump, filter, chlorinator, plumbing and model labels are especially useful.

Send a few clear photos of the pool and equipment, your suburb, approximate pool size, a description of the problem and any recent water test results. If equipment is involved, include the model label where possible.