Shipping Policy

Effective Date: 1 August 2025
Last Updated: 1 August 2025

1. Introduction

This Shipping Policy outlines how Pool Perfectionists manages the dispatch, delivery, and tracking of orders. By placing an order with Pool Perfectionists, you agree to the terms set out below.

2. Processing & Dispatch

2.1 Orders are typically processed within 1โ€“2 business days after payment has been received.
2.2 Customers will receive an email confirmation once their order has been dispatched, which includes a tracking number.

3. Shipping Method

3.1 All orders are shipped via Australia Post Tracked Delivery.
3.2 Tracking details will be provided to allow customers to monitor delivery progress.
3.3 Estimated delivery times are as follows:

  • Estimated delivery times (business days) after dispatch are as follows:
  • New South Wales (NSW): 2โ€“4 days (metro), 4โ€“6 days (regional)
  • Victoria (VIC): 2โ€“4 days (metro), 4โ€“6 days (regional)
  • Queensland (QLD): 2โ€“5 days (metro), 5โ€“7 days (regional and North QLD)
  • South Australia (SA): 3โ€“5 days (metro), 5โ€“7 days (regional)
  • Western Australia (WA): 5โ€“7 days (Perth metro), 7โ€“10 days (regional/remote)
  • Tasmania (TAS): 3โ€“5 days (metro), 5โ€“7 days (regional)
  • Australian Capital Territory (ACT): 2โ€“4 days
  • Northern Territory (NT): 6โ€“10 days (Darwin), 7โ€“12 days (regional/remote)
  • Note: Delivery times are estimates only and may be affected by seasonal demand, public holidays, or unforeseen courier delays.

4. Shipping Costs

4.1 Shipping costs are calculated at checkout based on order weight, size, and delivery location.
4.2 Pool Perfectionists may, from time to time, offer free shipping promotions.

5. Delivery Conditions

5.1 Deliveries are made during standard Australia Post operating hours.
5.2 If the recipient is unavailable, Australia Post may leave the parcel in a safe place or direct it to the nearest Post Office for collection.
5.3 Customers must ensure the delivery address provided is accurate. Pool Perfectionists is not liable for delays or additional costs caused by incorrect or incomplete address details.

6. Delays

6.1 While Pool Perfectionists endeavours to meet expected delivery timeframes, delays may occur due to:

  • Public holidays
  • Extreme weather events
  • Peak seasonal demand
  • Regional or remote delivery handling
    6.2 Pool Perfectionists is not responsible for delays outside of our control but will assist customers with tracking and inquiries where possible.

7. Damaged or Lost Parcels

7.1 Customers must notify Pool Perfectionists immediately if an order arrives damaged, providing photographs where possible.
7.2 If a parcel is lost in transit, Pool Perfectionists will lodge an investigation with Australia Post and provide updates throughout the resolution process.

8. Contact Information

For any questions regarding this Shipping Policy, please contact us:
๐Ÿ“ง enquiries@poolperfectionists.com
๐Ÿ“ž 1300 152 135